At Roscoe Medical, your satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help with a straightforward return and refund process.
Returns
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. To be eligible for a return, the item must be:
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Unused and in its original condition
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In the original packaging
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Accompanied by the receipt or proof of purchase
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return. We will provide return instructions and a return authorization number (RA#) if applicable.
Non-Returnable Items
For health and safety reasons, certain items are non-returnable, including but not limited to:
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Opened or used medical devices and hygiene-related products
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Customized or special-order items
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Products marked as “Final Sale” or “Non-Returnable”
Please contact us if you have questions about a specific product’s eligibility for return.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 7–10 business days.
Please note:
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Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).
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You are responsible for return shipping costs unless otherwise specified.
Exchanges
If you received a defective or damaged item and need an exchange, please contact us at [email protected] within 7 days of receiving your order. We will work with you to resolve the issue quickly and efficiently.
Cancellations
Orders can be canceled within 24 hours of placement, provided they have not already been processed or shipped. Please email [email protected] promptly with your order number if you need to cancel.
If you have any questions about our policy or need assistance, don’t hesitate to reach out to us at [email protected]. We’re here to help!