Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Most orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days, depending on your location. You’ll receive a confirmation email with tracking information once your order ships.
Creating an account is easy. Click on the “Sign Up” or “Create Account” link at the top of our website and fill in your details. Once registered, you can track orders, save addresses, and manage your preferences.
If your order hasn’t been processed yet, please email us immediately at [email protected] with your order number and the correct address. Once an order has shipped, we’re unable to change the delivery address.
Once your order ships, you will receive an email with a tracking number and link. You can also log into your account to view your order status at any time.
No. For your security, we do not store credit card information. All transactions are processed through secure and encrypted payment gateways.
Yes. Sales tax is applied to orders based on your shipping address and applicable local tax regulations.
Currently, we primarily ship within the United States. For international shipping inquiries, please contact us at [email protected].
We aim to ship all items in one package whenever possible. However, larger orders or items from different warehouses may arrive in multiple shipments.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for most new, unused items. Please visit our Refund and Returns Policy page or email [email protected] for detailed return instructions.
We’re sorry for the inconvenience. Please contact us at [email protected] within 7 days of delivery, and we will resolve the issue promptly.
If your item arrives damaged, please contact us at [email protected] within 7 days of receiving your order. Include photos of the damage for faster processing.
Once your return is approved, we will provide you with a return authorization number and the appropriate return address via email.
You can reach our customer support team by emailing [email protected]. We’re here to help with any questions or concerns you may have.
Please contact us immediately at [email protected]. If your order hasn’t been shipped, we’ll update the address. If it has shipped, we’ll do our best to assist, but changes may not be possible.
Orders may be canceled or changed within 24 hours of placement, as long as they haven’t been processed or shipped. Contact us at [email protected] as soon as possible.
We currently do not offer pre-orders for sold-out items. However, you can sign up for restock notifications on the product page or contact us for updates.